(c) Treasury will attempt to facilitate the filing of complaints wherever possible, including taking the following measures:
- (1) Accepting as a sufficient complaint any written statement that identifies the parties involved and the date the complainant first had knowledge of the alleged violation, describes generally the action or practice complained of, and is signed by the complainant.
- (2) Freely permitting a complainant to add information to the complaint to meet the requirements of a sufficient complaint.
- (3) Notifying the complainant and the recipient of their rights and obligations under the complaint procedure, including the right to have a representative at all stages of the complaint resolution process.
- (4) Notifying the complainant and the recipient (or their representatives) of their right to contact Treasury for information and assistance regarding the complaint resolution process.