- (a) When an incorrect payment of financial assistance has been made to an individual or family, a proper adjustment or recovery is required.
- (b) The proper adjustment or recovery is based upon individual need as appropriate to the circumstances that resulted in an incorrect payment.
- (c) Before adjustment or recovery, the recipient will be notified of the proposal to correct the payment and given an informal opportunity to resolve the matter.
- (d) If an informal resolution cannot be attained, the recipient must be given a written notice of decision and the procedures of § 20.604 will apply.
- (e) If a hearing is requested, the hearing will be conducted in accordance with the procedures under §§ 20.700 through 20.705.