A hearing shall include, at a minimum, the following rights for both parties:

1. (a) To represent oneself or to be represented by counsel;
2. (b) To examine or cross-examine witnesses;
3. (c) To submit evidence (including the use of interrogatories);
4. (d) To present oral arguments; and

5. (e) To receive a transcript of recording of the proceedings on request.

   In any hearing, the agency has the burden of proof and must establish substantial evidence of a violation.