(b) NASA will attempt to facilitate the filing of complaints wherever possible, including taking the following measures:
- (1) Accepting as a sufficient complaint, any written statement, which identifies the parties involved and the date the complainant first had knowledge of the alleged violation, describes generally the action or practice complained of, and assigned by the complainant.
- (2) Freely permitting a complainant to add information to the complaint to meet the requirements of a sufficient complaint.
- (3) Widely disseminating information regarding the obligations of recipients under the Act and these regulations.
- (4) Notifying the complainant and the recipient of their rights and obligations under the complaint procedure, including the right to have a representative at all stages of the complaint procedure.
- (5) Notifying the complainant and the recipient (or their representatives) of their right to contact NASA for information and assistance regarding the complaint resolution process.