(b) NRC will attempt to facilitate the filing of complaints wherever possible, including taking the following measures:
(1) Accepting a complaint as sufficient for further processing that—
- (i) Is made in writing;
- (ii) Alleges a violation of the Act;
- (iii) Identifies the parties involved and the date the complainant first had knowledge of the alleged violation;
- (iv) Describes generally the action or practice complained of; and
- (v) Is signed by the complainant.
- (2) Freely permitting a complainant to add information to the complaint to meet the requirements of a sufficient complaint.
- (3) Notifying the complainant and the recipient of their rights and obligations under the complaint procedure, including the right to have a representative at all stages of the complaint procedures.
- (4) Notifying the complainant and the recipient (or their representatives) of their right to contact NRC for information and assistance regarding the complaint resolution process.