(d) An ADRC program operated by an area agency on aging and an independent living center shall provide all of the following:

1. (1) Enhanced information and referral services and other assistance at hours that are convenient for the public.
2. (2) Options counseling concerning available LTSS programs and public and private benefits programs.
3. (3) Short-term service coordination.
4. (4) Transition services from hospitals to home and from skilled nursing facilities to the community.

(e) An ADRC program operated by an area agency on aging and an independent living center shall do both of the following:

1. (1) Provide services within the geographic area served.
2. (2) Provide information to the public about the services provided by the program.

(f)

1. (1) The California Department of Aging, in consultation with the Aging and Disability Resource Connection Advisory Committee within the California Department of Aging, shall develop a core model of ADRC best practices. These best practices shall be implemented by July 1, 2022, by all ADRC programs operated by area agencies on aging and independent living centers. To the extent feasible, the best practices shall be considered in the development and continued updating of the master plan on aging. In the development of these best practices, the department and advisory committee shall consider, at a minimum, all of the following practices:

   1. (A) A person-centered counseling process.
   2. (B) Public outreach and coordination with key referral sources, including, but not limited to, caregiver resource centers, the medical centers of the United States Department of Veteran Affairs, acute care systems, local 211 programs, local multipurpose senior service programs, Programs of All-Inclusive Care for the Elderly (PACE), adult day care services, and LTSS providers.
   3. (C) A formal followup procedure to ensure that services for which a person received a referral were received and methods for correcting service provision if needed.
   4. (D) A model for the best ways for area agencies on aging and independent living centers to share necessary data and client information.
   5. (E) A model for the collection and reporting of data to the California Department of Aging, which shall include, but not be limited to, the demographic information for each individual counseled, the number of consumers served by category of service, and the number of caregivers served.
2. (2) The California Department of Aging shall review implementation of the ADRC Infrastructure Grants Program described in Section 9121 for consideration in developing and updating the best practices model.