(a)

1. (1) The office shall sponsor a training of representatives of approved organizations at least twice each year. The office shall provide training to these representatives as appropriate. Prior to the certification of an ombudsperson by the office, individuals shall meet both of the following requirements:

   1. (A) Have a criminal offender record clearance conducted by the State Department of Social Services. A clearance pursuant to Section 1569.17 of the Health and Safety Code shall constitute clearances for the purpose of entry to any long-term care facility.
   2. (B) Have received a minimum of 36 hours of certification training that is approved by the office and offered by an approved organization, which shall include training on cultural competency and sensitivity in issues relating to the underserved older adult lesbian, gay, bisexual, and transgender community.
2. (2) Upon receipt of an applicant’s criminal record clearance and acceptance by the office, the office shall issue a card identifying the bearer as a certified ombudsperson. Each ombudsperson shall receive a minimum of 12 hours of additional training annually.

(b)

1. (1) The department shall contract with the State Department of Social Services to conduct a criminal offender record information search, pursuant to Section 1569.17 of the Health and Safety Code, for each applicant seeking certification as an ombudsperson. The State Department of Social Services shall notify the individual and the office of the individual’s clearance or denial.
2. (2) An applicant for certification as an ombudsperson shall not be responsible for any costs associated with transmitting the fingerprint images and related information or conducting criminal record clearances.