(a) For each appeal request form submitted pursuant to Section 4710.5, the department shall collect information related to the appeal from regional centers or state-operated facilities in a manner and at times determined by the department. The information collected shall include, but is not limited to, all of the following:

1. (1) Whether the case was resolved before an informal meeting or through an informal meeting.
2. (2) Whether the case was withdrawn and the reason for the withdrawal.
3. (3) Whether an informal meeting was declined.
4. (4) The issue or issues involved in the case by issue type, as specified by the department.
5. (5) If the case was resolved, the resolution outcome.
6. (6) Demographic information, as identified by the department, about the claimants.
7. (7) A copy of the written decision of the regional center director or designee or state-operated facility director or designee.

(b) For each appeal request submitted to the hearing office to conduct a mediation or a fair hearing, the department shall collect information relating to the request from the hearing office. The information provided shall include, but is not limited to, all of the following:

1. (1) Whether the request was resolved before mediation, through mediation, through a fair hearing, through a reconsideration, or through a different means.
2. (2) Whether the request was withdrawn and the reason for the withdrawal.
3. (3) The issue or issues involved in the request by issue type, as specified by the department.
4. (4) If the request was resolved, the outcome.
5. (5) A copy of the written mediation agreement, the final administrative hearing decision, and the final reconsideration decision, as applicable.
6. (6) The average length of time between filing and resolution of the request.
7. (7) Demographic information, as identified by the department, about claimants.