The Legislature hereby finds that in a contractual relationship between the Health and Welfare Agency, its component departments, and private, nonprofit human service organizations:

1. (a) Problems arise under cooperative agreements that end in disputes.
2. (b) The intent between the disputing parties is to resolve their controversy through an informal dispute process. The parties should set a goal of no more than 60 days from receipt of a complaint to resolution.
3. (c) If the parties reach an impasse, then there should be a logical intermediate appeal authority as the next level in the appeal process.
4. (d) In California, there exists no process between informal dispute resolution and judicial review that is available to and can properly address controversies between the Health and Welfare Agency and human service organizations.