(a) Each home medical device retail facility shall have written policies and procedures related to home medical device handling and, if authorized by the department pursuant to Section 111656.4, the dispensing of prescription devices. Those written policies and procedures shall be adequate to assure compliance with this article and shall include, but not be limited to:

1. (1) Training of staff, patients, and caregivers.
2. (2) Cleaning, storage, and maintenance of home medical devices necessary to prevent damage or contamination and to assure their operation in accordance with manufacturer specifications.
3. (3) Emergency services. If home medical device malfunction may threaten a patient’s health, access to emergency services 24 hours per day, 365 days per year shall be available for device maintenance or replacement.
4. (4) Maintaining all records required by this article and any regulations adopted pursuant to the provisions of this article.
5. (5) Storage and security requirements to assure that prescription devices are dispensed in accordance with this article.
6. (6) Quality assurance.

(e) Each home medical device retail facility shall have an ongoing, documented quality assurance program that includes, but is not limited to, the following:

1. (1) Monitoring personnel performance to assure compliance with this article.
2. (2) Storage, maintenance, and dispensing of prescription devices to assure that prescription devices are dispensed in accordance with this article.