A state agency or department that utilizes GenAI to directly communicate with a person regarding government services and benefits shall ensure that those communications include both of the following:

1. (a) A disclaimer that indicates to the person that the communication was generated by GenAI.

   1. (1) For written communications involving physical and digital media, including letters, email, and other occasional messages, the disclaimer shall appear prominently at the start of each communication.
   2. (2) For written communications involving continuous online interactions, including interactions with chatbots, the disclaimer shall be prominently displayed throughout the interaction.
   3. (3) For audio communications, the disclaimer shall be provided verbally at the start and end of the interaction.
   4. (4) For video communications, the disclaimer shall be prominently displayed throughout the interaction.
2. (b) Information, or a link to an internet website containing information, describing how the person may contact a human employee of the state agency or department.