1. (a) The procedures and means for filing a grievance shall be made readily available to each ward (including parolees).

2. (b) The procedure shall provide for fair, expeditious, and easily understood methods which ensure:

   1. (1) That a ward is given an opportunity for a full and fair hearing, consideration, and resolution of the grievance.

   2. (2) That written, step-by-step instructions are provided to wards and staff to explain:

      1. (A) How a ward, including one on restricted status, may initiate the filing of a grievance.
      2. (B) How a ward may appeal a grievance resolution.
      3. (C) The right of the ward to decline informal resolution.
      4. (D) The right of the ward to decline to accept an informal resolution.
      5. (E) The right of the ward to representation.
      6. (F) Emergency grievance procedure.
      7. (G) Time limits at each grievance level.
      8. (H) Safeguards to the ward against reprisals.
   3. (3) Ongoing training for both staff and wards concerning the grievance procedure.
   4. (4) In a reception center-clinic, general orientation covering grievance procedure principles for newly committed wards.
   5. (5) Participation of line staff and wards in the design, revision, implementation, and operation of the system. Wards shall be selected by their peers, when reasonably possible.
   6. (6) Written responses to all ward grievances within prescribed time limits.

Each institution, camp and parole region shall have a ward grievance procedure which meets the following standards:

Note: Authority cited: Section 1712, Welfare and Institutions Code. Reference: Sections 1752 and 1766.5, Welfare and Institutions Code.

History

1. Change without regulatory effect renumbering title 15, section 4089 to title 9, section 30504 filed 2-13-2020 pursuant to section 100, title 1, California Code of Regulations (Register 2020, No. 7).