Cal. Code Regs. tit. 25, § 6158 – Formal Review and Reconsideration by the Public Entity.

(a) General. The public entity shall consider the request for review and shall decide whether a modification of its initial determination is necessary. This review shall be conducted by the head of the public entity or an authorized, impartial designee. (The designee may be a committee). A designee shall have the authority to revise the initial determination or the determination of a previous oral presentation. The public entity shall consider every aggrieved person's complaint regardless of form, and shall, if necessary provide assistance to the claimant in preparing the written claim. When a claimant seeks review, the public entity shall inform him that he has the right to be represented by an attorney, to present his case by oral or documentary evidence, to submit rebuttal evidence, to conduct such cross-examination as may be required for a full and true disclosure of facts, and to seek judicial review once he has exhausted administrative appeal.
(b) Scope of Review. The public entity shall review and reconsider its initial determination of the claimant's case in light of:
1. (1) All material upon which the public agency based its original determination including all applicable rules and regulations, except that no evidence shall be relied upon where a claimant has been improperly denied an opportunity to controvert the evidence or cross-examine the witness.
2. (2) The reasons given by the claimant for requesting review and reconsideration of the claim.
3. (3) Any additional written or relevant documentary material submitted by the claimant.
4. (4) Any further information which the public entity in its discretion, obtains by request, investigation, or research, to ensure fair and full review of the claim.
(c) Determination on Review by Public Entity.
1. (1) The determination on review by the public entity shall include, but is not limited to:
  1. (A) The public entity's decision on reconsideration of the claim.
  2. (B) The factual and legal basis upon which the decision rests, including any pertinent explanation or rationale.
  3. (C) A statement to the claimant of the right to further administrative appeal, if the public entity has such an appeal structure, or if not, a statement to the claimant that administrative remedies have been exhausted and judicial review may be sought.
2. (2) The determination shall be in writing with a copy provided to the claimant.
(d) Time Limits.
1. (1) The public entity shall issue its determination of review as soon as possible but no later than 6 weeks from receipt of the last material submitted for consideration by the claimant of the date of the hearing, whichever is later.
2. (2) In the case of complaints dismissed for untimeliness or for any other reason not based on the merits of the claim, the public entity shall furnish a written statement to the claimant stating the reason for the dismissal of the claim as soon as possible but no later than 2 weeks from receipt of the last material submitted by the claimant or the date of the hearing, whichever is later.