1. (a) Telecommunications service providers shall provide the notices required by Government Code section 53122, subdivision (c) via electronic submission to the office. Electronic notices shall be made in a format prescribed by the office and submitted to [email protected]. The office may implement an alternative online submission method, including through an application program interface, and upon such implementation, providers may use the alternative submission method in lieu of the office's form. Telecommunication carrier's compliance is required with the prescribed electronic submission format within 90 days of notification from the office.

2. (b) For purposes of the requirement in Government Code section 53122 that notification to the office include “a description of the estimated area affected by the outage and the approximate communities, including cities, counties, and regions, affected by the outage,” telecommunications service providers shall list each affected ZIP Code, with an associated, readily-identifiable descriptive term that will enable validation of the ZIP Code, such as the name of a city, county, community name, or similar descriptive term, which shall be deemed sufficient for purposes of the initial notification to the office.

   1. (1) For wireline and VoIP outages, the notice shall also include the estimated number of potentially impacted end users.
   2. (2) For mobile telephony outages, the notice shall also include the estimated percentage of coverage degradation in the affected ZIP Codes.
3. (c) For the purposes of the requirement in Government Code section 53122 that notification to the office include “the estimated time to repair the outage” and “when achieved, the restoration of service,” telecommunications service providers shall submit updated notifications at least once every 6 hours from the most recent notification until the service has been restored, and a final notification once the service has been restored.
4. (d) Nothing in subdivision (c) precludes or limits the ability of a telecommunications service provider to provide an update to the office whenever a provider reasonably suspects or believes an update is required.

5. (e) Each provider of telecommunications service that provides access to 911 service shall maintain on its internet website a public outage map showing that provider's outages. The public outage map for each provider shall be available upon each notification to the office and shall include, at a minimum, the following information:

   1. (1) Map indicating the geographic area impacted by the outage.
   2. (2) Zip code(s) of the impacted area.

   3. (3) Type of outage: Wireline, Voice over Internet Protocol (VoIP) or Mobile Telephony.

      This map shall be posted by the provider of telecommunications service within 60 minutes of the discovery of a new outage and updated at least once every 6 hours from the most recent notification until the service has been restored.

Note: Authority cited: Sections 8585 and 53122, Government Code. Reference: Section 53122, Government Code.

History

1. New section filed 6-25-2020 as an emergency; operative 6-25-2020 (Register 2020, No. 26). Expiration date of emergency extended 60 days (Executive Order N-40-20) plus an additional 60 days (Executive Order N-66-20). A Certificate of Compliance must be transmitted to OAL by 4-12-2021 or emergency language will be repealed by operation of law on the following day.

2. New section refiled 4-1-2021 as an emergency; operative 4-1-2021. Emergency expiration extended 60 days (Executive Order N-40-20) plus an additional 60 days (Executive Order N-71-20) (Register 2021, No. 14). A Certificate of Compliance must be transmitted to OAL by 10-29-2021 or emergency language will be repealed by operation of law on the following day.

3. Certificate of Compliance as to 4-1-2021 order, including amendment of section, transmitted to OAL 5-28-2021 and filed 7-13-2021; amendments effective 7-13-2021 pursuant to Government Code section 11343.4(b)(3) (Register 2021, No. 29).

4. New subsections (e)-(e)(3) filed 8-3-2022; operative 10-1-2022 (Register 2022, No. 31).