1. (a) A community isolation outage that limits a telecommunications service provider's end users' ability to make 911 calls or receive emergency notifications shall be deemed to exist, and must be reported to the office, when any of the following conditions exist:

   1. (1) For telecommunications service provided by facilities-based carriers, other than mobile telephony service as defined in Public Utilities Code section 224.4 or VoIP service as defined in PUC code 239, herein referred to as wireline, an outage that lasts at least 30 minutes and potentially affects (A) at least 100 end users in a single ZIP Code, or (B) at least 50% of end users in a ZIP Code with fewer than 100 end users;
   2. (2) For telecommunications service provided by Voice over Internet Protocol or Internet Protocol enabled service, as those terms are defined in Public Utilities Code section 239, an outage that lasts at least 30 minutes and potentially affects (A) at least 100 end users in a single ZIP Code, or (B) at least 50% of end users in a ZIP Code with fewer than 100 end users;
   3. (3) For telecommunications service provided by mobile telephony service, as that term is defined in Public Utilities Code section 224.4, an outage that lasts at least 30 minutes and affects at least 25 percent of a carrier's coverage area in a single ZIP Code;
   4. (4) For any telecommunications service, whenever the office determines that a community isolation outage meeting any of the criteria specified in paragraphs (1) - (3) exists within an identifiable ZIP Code or ZIP Codes and provides notice of its determination and identification of the ZIP Code or ZIP Codes to a telecommunications service provider. For purposes of this paragraph, every telecommunications service provider subject to these regulations shall provide the office at least one designated point of contact or similar means to receive and respond to such notices.
2. (b) Nothing in subdivision (a) precludes or limits the ability of a telecommunications service provider to notify the office of a community isolation outage whenever a provider reasonably suspects or believes such an outage exists.

Note: Authority cited: Sections 8585 and 53122, Government Code. Reference: Section 53122, Government Code.

History

1. New section filed 6-25-2020 as an emergency; operative 6-25-2020 (Register 2020, No. 26). Expiration date of emergency extended 60 days (Executive Order N-40-20) plus an additional 60 days (Executive Order N-66-20). A Certificate of Compliance must be transmitted to OAL by 4-12-2021 or emergency language will be repealed by operation of law on the following day.

2. New section refiled 4-1-2021 as an emergency; operative 4-1-2021. Emergency expiration extended 60 days (Executive Order N-40-20) plus an additional 60 days (Executive Order N-71-20) (Register 2021, No. 14). A Certificate of Compliance must be transmitted to OAL by 10-29-2021 or emergency language will be repealed by operation of law on the following day.

3. Certificate of Compliance as to 4-1-2021 order transmitted to OAL 5-28-2021 and filed 7-13-2021 (Register 2021, No. 29).

4. Amendment of subsection (a)(3) filed 8-3-2022; operative 10-1-2022 (Register 2022, No. 31).