Cal. Code Regs. tit. 10, § 2698.90 – Direct Repair Programs.

(a) As used in this Article, a “Direct Repair Program” includes any program under which an insurer refers, suggests, or recommends an auto body repair facility to insureds or claimants and the insurer has a formal agreement, whether written or otherwise, with the repair facility to provide auto body repair services to such insureds or claimants.
(b) Auto body repair shops reporting a denial to participate in an insurer's Direct Repair Program pursuant to Insurance Code section 758 shall make such reports to the Market Conduct Division/Field Claims Bureau of the Department of Insurance.

Note: Authority cited: Sections 758, 12921 and 12926, Insurance Code. Reference: Section 758, Insurance Code.

1. New article 7 (sections 2698.90-2698.91) and section filed 9-25-2002; operative 10-25-2002 (Register 2002, No. 39).