- A. AHCCCS shall provide reasonable assistance to an FFS member in completing forms and taking other procedural steps. Reasonable assistance includes, but is not limited to, providing interpreter services and toll-free numbers that have adequate TTY/TTD (teletypewriter/telecommunications device for the deaf and text telephone) and interpreter capability.
- B. AHCCCS shall acknowledge receipt of each appeal in writing.
- C. AHCCCS shall ensure that the individual who makes a decision on an appeal was not involved in any previous level of review or decision-making.
Historical Note
New Section made by final rulemaking at 10 A.A.R. 828, effective April 3, 2004 (Supp. 04-1).