1. A. Memory care services training programs, approved by the Department according to R9-10-122, shall provide staff and contractors who complete the training, a certificate of completion that may be used to work at an assisted living facility that is licensed to provide directed care services with the following information:

   1. 1. The title of the certificate is clearly stated as, “Certificate of Completion”;
   2. 2. The name, address, email address, and telephone number of the individual completing the memory care services training;
   3. 3. Title of the training program;
   4. 4. Name of the training organization or provider;
   5. 5. Contact information for the training organization;
   6. 6. The date the individual successfully completed the memory care services training;
   7. 7. The address where the memory care services training and assessment was held;
   8. 8. The name of the memory care services trainer;
   9. 9. The number of hours completed;
   10. 10. The training topics covered;
   11. 11. A statement confirming the trainee’s successful completion of the training;
   12. 12. Signature of the trainer; and
   13. 13. Date of issuance.
2. B. A memory care services trainer shall ensure that each individual seeking a memory care services certificate of completion has completed comprehensive training, demonstrated understanding of the topics covered in R9-10-122(A), and achieved a passing score of at least 70% on an examination covering the applicable topics.
3. C. The memory care services training program and an assisted living facility providing memory care services shall maintain a record of the certificate of completion that is kept on file and available with the information specific in subsection (A).

4. D. A memory care services trainer shall comply with:

   1. 1. A.R.S. § 36-405.03, and
   2. 2. Applicable requirements in this Article.
5. E. A Department-approved training program shall issue the certificate of completion to the individual who has successfully completed the training program within 10 calendar days of completion.

6. F. An assisted living facility may accept a certificate of completion issued under this Section if:

   1. 1. The certificate is issued by a Department-approved training program; and
   2. 2. The certificate holder does not have a lapse of working at an assisted living facility that is licensed to provide directed care services for a period of 12 or more consecutive months, pursuant to A.R.S. § 36-405.03.

7. G. Before the date of issuance of a memory care services certificate of completion, an individual seeking the certificate shall complete the minimum eight hours of initial memory care services training and complete the minimum four hours of annual continuing education training within the preceding 12 consecutive months and achieve a passing score of at least 70% on an examination covering the memory care services training topics specified in R9-10-122(A).

   Table 1.2. Violation Severity and Remedy Matrix (Continued)
   Severity Level	Criteria	Action
   Level 1	If the violation is isolated and has no actual physical or psychosocial harm with no potential of physical or psychosocial harm.	Technical Assistance, or Written plan of correction.
   Level 2	If the violation is isolated and has no actual physical or psychosocial harm, with potential for minimal physical or psychosocial harm.	Written plan of correction, Provider agreement, or Civil money penalties up to $500.
   Level 3	If the violation is isolated and has no actual physical or psychosocial harm, with potential for more than minimal physical or psychosocial harm.	Written plan of correction, Directed plan of correction, Provider agreement, On-site monitoring inspection fee up to $500, or Civil money penalties up to $1,000.
   Level 4	The violation resulted in actual physical or psychosocial harm that is not immediate jeopardy; The licensee provided false or misleading information; The licensee fails to correct the violation in a reasonable timely manner, which may be a threat to health and safety; or If the violation is repeated, or if there is a pattern with no actual physical or psychosocial harm, with potential for minimal or more than minimal physical or psychosocial harm.	Written plan of correction, On-site plan of correction, or Provider agreement. On-site monitoring inspection fee up to $750, Civil money penalties, Suspension, Intermediate sanctions, or Revocation.
   Level 5	Immediate jeopardy to health and safety.	Directed plan of correction; Provider agreement; On-site monitoring inspection fee up to $1,000; Civil money penalties; Suspension; Intermediate sanctions; Revocation; or Other remedies, as applicable, in Title 41, Chapter 6.

Table 1.2 made by final rulemaking at 31 A.A.R. 2085 (June 27, 2025), with a delayed effective date of June 30, 2025 (Supp. 25-2).

Historical Note

New Section made by final rulemaking at 31 A.A.R. 2085 (June 27, 2025), with a delayed effective date of June 30, 2025 (Supp. 25-2).