- A. Each funeral establishment shall tell persons who contact the establishment by telephone and ask about terms, conditions, or prices of funeral goods or funeral services offered that price information is available over the telephone. The funeral establishment shall provide accurate information from the funeral price list required by R9-9B-313 that reasonably answers the question and any other information that reasonably answers the question about the retail prices of funeral goods or funeral services readily available for sale to the caller.
- B. If the caller requests a funeral price list, the funeral establishment shall mail its funeral price list required by R9-9B-313 to the caller. If a funeral establishment mails a funeral price list to a caller, it may charge a reasonable postage and handling fee not to exceed two dollars. The establishment shall mail the price list to the caller within five days after receipt of the handling charge, or if the establishment does not require a handling charge, within seven days after the caller’s price list request.
Historical Note
New Section R9-9B-312 recodified from R4-12-304 and amended at 32 A.A.R. 177 (January 9, 2026), effective January 1, 2026 (Supp. 25-4).