1. A. Location of Definitions. Definitions applicable to Chapter 11 are found in the following:

   Definition Section or Citation

   “Adult Program” R6-11-101(B)

   “Appeal” R6-11-101(B)

   “Applicant” R6-11-101(B)

   “Basic Skills Deficient” 29 U.S.C. 3102

   “Business Day” R6-11-101(B)

   “Business Hours” R6-11-101(B)

   “Career Services” 29 U.S.C. 3174

   “Chief Elected Official” 29 U.S.C. 3102

   “Child With a Disability” A.R.S. § 15-761

   “Complainant” R6-11-101(B)

   “Complaint” R6-11-101(B)

   “Covered Person” 38 U.S.C. 4215

   “Customized Training” 29 U.S.C. 3102

   “Department” A.R.S. § 41-1951

   “Director” A.R.S. § 41-1951

   “Disability” 29 CFR 38.4

   “Dislocated Worker” 29 U.S.C. 3102

   “Dislocated Worker Program” R6-11-101(B)

   “Displaced Homemaker” 29 U.S.C. 3102

   “Division” R6-11-101(B)

   “Eligible Training Provider” 20 CFR 680.410

   “Eligible Training Provider List” or “ETPL” R6-11-101(B)

   “English Language Learner” 29 U.S.C. 3272

   “Fiscal Agent” R6-11-101(B)

   “Grievance” R6-11-101(B)

   “Homeless Children and Youths” 42 U.S.C. 11434a

   “Homeless Individual” 34 U.S.C. 12473

   “In-School Youth” 29 U.S.C. 3164

   “Informal Resolution” R6-11-101(B)

   “Labor Exchange System” R6-11-101(B)

   “Local Plan” 29 U.S.C. 3102

   “Local Level Hearing” R6-11-101(B)

   “Local Workforce Development Area”

   or “LWDA” 29 U.S.C. 3121

   “Local Workforce Development Board”

   or “LWDB” 29 U.S.C. 3122

   “Low-Income Individual” 29 U.S.C. 3102

   “Offender” 29 U.S.C. 3102

   “One-Stop Center” 29 U.S.C. 3102

   “One-Stop Operator” 29 U.S.C. 3102

   “One-Stop Partner Program” 29 U.S.C. 3102

   “On-the-Job Training” or “OJT” 29 U.S.C. 3102

   “Out-of-School Youth” 29 U.S.C. 3164

   “Participant” R6-11-101(B)

   “Party” R6-11-101(B)

   “Priority of Service” 38 U.S.C. 4215

   “Priority Population” R6-11-101(B)

   “Program Year” R6-11-101(B)

   “Runaway” 34 U.S.C. 11279

   “School Dropout” 29 U.S.C. 3102

   “Service Provider” R6-11-101(B)

   “State Level Hearing” R6-11-101(B)

   “State Plan” 29 U.S.C. 3102

   “Subrecipient” 20 CFR 675.300

   “Training Services” 29 U.S.C. 3102

   “WIOA” R6-11-101(B)

   “WIOA Title I-B” R6-11-101(B)

   “Workforce Arizona Council” R6-11-101(B)

   “Youth Program” R6-11-101(B)

2. B. The following definitions shall apply in Chapter 11, unless the context otherwise requires:

   1. 1. “Adult Program” means workforce services or assistance provided under WIOA Title I-B to eligible adults. Priority for individualized career and training services are provided to those who are public assistance recipients, low-income, or basic-skills deficient.
   2. 2. “Appeal” means a request for formal review and reversal of a Hearing Officer’s decision involving an appealable adverse action.
   3. 3. “Applicant” means an individual who applies to receive services or assistance in the WIOA Title I-B Adult, Dislocated Worker, or Youth Program.
   4. 4. “Business Day” means Monday through Friday, excluding holidays listed in A.R.S. § 1-301.
   5. 5. “Business Hours” means the hours between 8:00 a.m. and 5:00 p.m.on a Business Day.
   6. 6. “Complainant” means a person who makes a Complaint as defined in this Article.
   7. 7. “Complaint” means an alleged violation of the requirements of WIOA Title I-B by the Department, LWDB, Subrecipient, or Fiscal Agent that results in a decision, action, or inaction against a Party regarding the activities under Title I of WIOA.
   8. 8. “Dislocated Worker Program” means workforce services or assistance provided under WIOA Title I-B to eligible Dislocated Workers who have experienced a job loss that are intended to help the Dislocated Workers return to work and overcome any barriers to employment.
   9. 9. “Division” means the Department’s Division of Employment and Rehabilitation Services.
   10. 10. “Eligible Training Provider List” or “ETPL” means the statewide list of training providers and programs that are eligible to receive WIOA Title I-B funds to provide Training Services to eligible Participants.
   11. 11. “Fiscal Agent” means the entity designated by the Chief Elected Official to receive WIOA Title I-B funds for the LWDA as required under 20 CFR 679.420.
   12. 12. “Grievance” means an expression of dissatisfaction with any aspect of the operations, activities, and decisions of the Department, LWDB, Subrecipient, Fiscal Agent, or Eligible Training Provider.
   13. 13. “Informal Resolution” means a voluntary process that includes Parties involved in a Grievance or Complaint, where the Parties attempt to resolve the Grievance or Complaint without a Local Level Hearing or State Level Hearing.
   14. 14. “Labor Exchange System” means a Department internet-based software program and services operated as required under 20 CFR 652.3 and designed to assist employers and job seekers by matching skilled workers with employment opportunities.
   15. 15. “Local Level Hearing” means a proceeding held by an LWDB, Subrecipient, or Fiscal Agent, to attempt to resolve a Grievance or Complaint.
   16. 16. “Participant” means an Applicant who has satisfied all applicable programmatic requirements for the provision of the Adult Program, Dislocated Worker Program, or Youth Program services, been determined eligible, and has received services other than those services that are self-service and information only.
   17. 17. “Party” means any individual or entity who may be affected by the outcome of a Grievance, Complaint, or Appeal.
   18. 18. “Priority Population” means a group of individuals determined to be in greater need of WIOA Title I-B Adult Program individualized career or training services based on whether the individual is receiving public assistance, a Low-Income Individual, or an Individual who is Basic Skills Deficient, as required under 20 CFR 680.600.
   19. 19. “Program Year” means the time period that begins on July 1 of a calendar year and ends on June 30 of the following year.
   20. 20. “Service Provider” means a contracted entity, organization, or individual that provides WIOA Title I-B administrative or program services or assistance to a Participant under the Adult Program, Dislocated Worker Program, or Youth Program.
   21. 21. “State Level Hearing” means a proceeding held by the Department to attempt to resolve a Grievance or Complaint.
   22. 22. “WIOA” means the Workforce Innovation and Opportunity Act of 2014 (P.L. 113-128 and 29 U.S.C. 3101-3361).
   23. 23. “WIOA Title I-B” means the section of WIOA that includes the Adult Program, Dislocated Worker Program, and Youth Program and the establishment of the One-Stop delivery system under 20 CFR 678.300.
   24. 24. “Workforce Arizona Council” means the same as State Workforce Development Board in 20 CFR 679.110.
   25. 25. “Youth Program” means workforce services or assistance provided under WIOA Title I-B to eligible individuals ages 14 through 24 who face barriers to education, training, and employment.

Historical Note

Adopted as an emergency effective October 1, 1983, pursuant to A.R.S. § 41-1003, valid for only 90 days (Supp. 83-5). Adopted as an emergency effective January 6, 1984, pursuant to A.R.S. § 41-1003, valid for only 90 days (Supp. 84-1). Former Section R6-11-101 adopted as an emergency effective January 6, 1984, now adopted without change as a permanent rule effective April 5, 1984 (Supp. 84-2). Section R6-11-101 renumbered to R6-11-102; new Section R6-11-101 renumbered from R6-11-102 and amended by final rulemaking at 31 A.A.R. 3962 (October 3, 2025), effective November 2, 2025 (Supp. 25-3).