1. A. Overall time-frame. The Department shall issue or deny a license within the overall time-frames listed in Table 1 after receipt of a complete application. The overall time-frame is the total of the number of days provided for in the administrative completeness review and the substantive review.

2. B. Administrative completeness review.

   1. 1. The applicable administrative completeness review time-frame established in Table 1 begins on the date the Department receives the application. The Department shall notify the applicant in writing and at the earliest time deficiencies are known within the administrative completeness review time-frame whether the application is incomplete. A notice containing all known deficiencies shall specify what information is missing. If the Department does not provide notice to the applicant within the administrative completeness review time-frame, the license application shall be considered complete.
   2. 2. An applicant with an incomplete license application shall supply the missing information within the response to administrative deficiency period established in Table 1. The administrative completeness review time-frame is suspended from the date the Department provides notice of missing information to the applicant until the date the Department receives the information.
   3. 3. If the applicant fails to submit the missing information before the expiration of the completion request period, the Department shall close the file, unless the applicant requests in writing and receives approval for an extension in writing from the Department before expiration of the Response to Deficiency Notice period in Table 1. The Department shall grant the applicant one extension of 30 days. An applicant whose file has been closed may reapply for a license by submitting a new application.

3. C. Substantive review. The substantive review time-frame established in Table 1 begins after the application is administratively complete.

   1. 1. If the Department makes a comprehensive written request for additional information, the applicant shall submit the additional information identified by the request within the additional information period provided in Table 1. The substantive review time-frame is suspended from the date the Department provides notice of the request until the information is received by the Department. If the applicant fails to provide the information identified in the written request the Department shall consider the application denied unless the applicant requests in writing an extension from the Department before expiration of the Response to Additional Information period in Table 1. The Department shall grant the applicant one extension for a duration of 30 days.
   2. 2. If the application is denied, the Department shall send the applicant written notice explaining the reason for the denial with citations to supporting statutes or rules, the applicant’s right to appeal the administrative decision and the time period for appealing the denial.

4. D. Renewals. If an applicant for renewal of a salesperson’s or broker’s license submits a complete renewal application:

   1. 1. Before the expiration date and there are no changes in the applicant’s license or qualifications pursuant to R4-28-301(A), the Department shall send the applicant notice that the license is renewed;
   2. 2. After the expiration date, or if a substantive review is required because the applicant wishes to make changes to or has answered in the affirmative any question on the license questionnaire related to disciplinary actions or prior criminal record, the Department shall process the application as a modified or amended application.

Historical Note

Amended as an emergency effective June 20, 1975 (Supp. 75-1). Former Section R4-28-03 repealed, new Section R4-28-03 adopted effective May 1, 1980 (Supp. 80-3). Former Section R4-28-03 renumbered without change as Section R4-28-103 (Supp. 87-1). Former Section R4-28-103 repealed, new Section R4-28-103 adopted by final rulemaking at 5 A.A.R. 650, effective February 3, 1999 (Supp. 99-1). Amended by final rulemaking at 6 A.A.R. 1886, effective May 2, 2000 (Supp. 00-2). Amended by final rulemaking at 11 A.A.R. 506, effective March 5, 2005 (Supp. 05-1). Amended by final rulemaking at 31 A.A.R. 4267 (November 7, 2025), effective December 13, 2025 (Supp. 25-4).