1. A. OLR shall review an application and render a licensing decision within required time-frames.

2. B. Within 30 days of receiving an application, OLR shall conduct an administrative completeness review to determine whether all required documentation and information has been submitted. Within the 30-day administrative review time-frame:

   1. 1. If the application is complete, OLR shall immediately move the application forward for a substantive review; or

   2. 2. If the application is incomplete, OLR shall issue a Notice of Incomplete Application to the applicant and the licensing agency containing a list of items and information needed to complete the application.

      1. a. The applicant shall have 30 days to supply the missing items or information to OLR via the licensing agency.
      2. b. The time-frame for the administrative completeness review shall be suspended from the date OLR issues the Notice of Incomplete Application to the date that OLR receives the missing item or information.
      3. c. If the applicant does not supply the requested items or information within 30 days of receiving the Notice of Incomplete Application, OLR may close the file. Once closed, the applicant may reapply for licensure, except as prohibited by R21-6-414.
      4. d. If the applicant supplies the required items and information via the licensing agency to OLR within 30 days, OLR shall conduct a substantive review of the application.

3. C. Within the 30 days following the administrative completeness review of an application, and if the application is complete, OLR shall complete a substantive review to evaluate the applicant’s fitness for licensure. Within the 30- day substantive review time-frame, OLR:

   1. 1. May request that the applicant or licensing agency provide additional information if needed to evaluate the suitability of the applicant for licensure.

      1. a. The applicant and the licensing agency shall have an additional 21 days to provide the information to OLR.
      2. b. The time-frame for the substantive review shall be suspended from the date OLR requests additional information to the date OLR receives the information.
   2. 2. Shall make the licensing decision, as described under R21-6-406, and take a licensing action, as described under R21-6-414.

4. D. Within an overall time-frame of 60 days upon receipt of a complete application, OLR shall:

   1. 1. Complete an administrative review of an application,
   2. 2. Complete a substantive review of an applicant’s fitness, and
   3. 3. Notify the applicant and the licensing agency of the decision to grant or deny a license.

5. E. The same time-frames used for initial licensure shall also apply to renewing and amending a license:

   1. 1. OLR shall complete the administrative completeness review within a maximum of 30 days from receipt of the application.
   2. 2. OLR shall complete the substantive review of a complete application within a maximum of 30 days following the administrative completeness review.

   3. 3. OLR shall review the application and notify the applicant and licensing agency of the licensing decision within a maximum of 60 days, not including suspended timeframes, from receipt of the application.

      Process	Responsible Party	Time-frame for Completion
      Completion of training and assembly of the application	Applicant and licensing agency	Not regulated: typically two–four months
      Administrative completeness review	OLR	Maximum of 30 days
      Respond to the notification of incompleteness	Applicant and licensing agency	Maximum of 30 days (time-frame is suspended)
      Substantive review	OLR	Maximum of 30 days
      Respond to request for additional information to evaluate fitness	Applicant and licensing agency	Maximum of 21 days (time-frame is suspended)
      Overall time-frame for a licensing decision	OLR	Maximum of 60 days

Historical Note

New Section made by final exempt rulemaking at 21 A.A.R. 3479, effective January 24, 2016 (Supp. 15-4).