A. Definitions. The definitions in A.R.S. § 41-1072 and the following definitions apply to this Section.
- 1. “Application” means a document specified or described in this Title, or in any statute enforced by the Department, requesting any permit, certificate, approval, registration, charter, or similar permission described in Table A, together with all supporting documentation required by statute or rule.
- 2. “License” means the same as defined under A.R.S. § 41-1001(13).
- B. The time-frames listed in Table A apply to licenses issued by the Department. The licensing time-frames consist of an administrative completeness review, a substantive review, and an overall review. The administrative completeness review time-frame begins to run upon receipt of an application by the Department.
C. Within the time-frame for the administrative completeness review set forth in Table A, the Department shall notify the applicant in writing whether the application is complete or deficient.
- 1. If the application is deficient, the Department shall issue a notice of deficiency to the applicant which shall include a comprehensive list of the specific deficiencies. If the Department issues a written notice of deficiency within the administrative completeness review time-frame, the administrative completeness review time-frame and the overall review time-frame are suspended from the date the notice is issued until the date that the Department receives an adequate response from the applicant.
- 2. The Department is not precluded from issuing additional notices of deficiency during an administrative completeness review.
- 3. If an applicant does not adequately respond to each specified deficiency in a notice of deficiency issued under subsection (C)(1) within 60 days after the date of a notice of deficiency the application is deemed withdrawn, and the Department is not required to take further action with respect to the application.
D. Within the time-frame for the substantive review set forth in Table A, the Department may issue one comprehensive written request for additional information to the applicant specifying each component or item of information required.
- 1. If the Department issues a comprehensive written request for additional information within the substantive review time-frame, the substantive review time-frame and the overall time-frame are suspended from the date the written request is issued until the date that the Department receives an adequate response from the applicant.
- 2. The Department is not precluded from issuing supplemental requests by mutual agreement for additional information, during the substantive review.
- 3. If an applicant does not adequately respond to each component or item of information required in a comprehensive written request or a supplemental request for additional information, within 60 days after the date of a comprehensive written request, or within 60 days after the date of the supplemental request for additional information, the application is deemed withdrawn, and the Department is not required to take further action with respect to the application.
- E. Within the overall time-frames set forth in Table A, unless extended by mutual agreement under A.R.S. § 41-1075, the Department shall notify the applicant in writing that the application is granted or denied. If the application is denied, the Department shall provide to the applicant a written notice that complies with the provisions of A.R.S. § 41-1076.
- F. In computing the time periods prescribed in these time-frame rules, the last day of a notice period is included in the computation, unless it is a Saturday, Sunday, or legal holiday.
- G. The time-frames in this Section apply solely to actions taken by the Department. Nothing in this Section relieves a licensee or applicant of a duty to fulfill any other legal or regulatory requirement that is a condition of its power and authority to engage in business.
Table A. Licensing Time-frames
| No. | License Type | Legal Authority | Administrative Completeness Review (Days) | Substantive Review
(Days) | Overall
Time-Frame (Days) |
| 1 | Bank | A.R.S. § 6-203, et seq. | |
| Initial Application | R20-4-211 | 75 | 75 | 150 |
| 2 | Bank Trust Dept. | A.R.S. § 6-381 | |
| Initial Application | A.R.S. § 6-203,
A.R.S. § 6-204(C) | 60 | 60 | 120 |
| 3 | Savings & Loan | A.R.S. § 6-401, et seq. | |
| Initial Application | A.R.S. § 6-408, R20-4-327 | 75 | 75 | 150 |
| 4 | Credit Union | A.R.S. § 6-501, et seq. | |
| Initial Application | A.R.S. § 6-506(A) | 150 | 150 | 300 |
| 5 | Trust Company | A.R.S. § 6-851, et seq. | |
| Initial Application | A.R.S. § 6-854(A) | 75 | 75 | 150 |
| 6 | Consumer Lender | A.R.S. § 6-601, et seq. | |
| Initial Application | A.R.S. § 6-603(C) | 60 | 60 | 120 |
| 7 | Debt Management | A.R.S. § 6-701, et seq. | |
| Initial Application | A.R.S. § 6-704(A),
R20-4-602(A) | 60 | 60 | 120 |
| 8 | Escrow Agent | A.R.S. § 6-801, et seq. | |
| Initial Application | A.R.S. § 6-814 | 60 | 60 | 120 |
| 9 | Mortgage Broker or
Commercial Mortgage Broker | A.R.S. § 6-901, et seq. | |
| Initial Application | A.R.S. § 6-903(C) & (D) | 60 | 60 | 120 |
| 10 | Mortgage Banker | A.R.S. § 6-941, et seq. | |
| Initial Application | A.R.S. § 6-943(D) | 60 | 60 | 120 |
| 11 | Commercial Mortgage Banker | A.R.S. § 6-971, et seq. | |
| Initial Application | A.R.S. § 6-974(A) | 60 | 60 | 120 |
| 12 | Acquisition of Control of Financial Institution | R20-4-1602, R20-4-1702 | |
| Initial Application | A.R.S. § 6-1104 | 30 | 30 | 60 |
| 13 | Money Transmitter | A.R.S. § 6-1201, et seq. | |
| Initial Application | A.R.S. § 6-1204(A) | 60 | 60 | 120 |
| 14 | Advance Fee Loan Broker | A.R.S. § 6-1301, et seq. | |
| Initial Application | A.R.S. § 6-1303(A) | 60 | 60 | 120 |
| 15 | Premium Finance Co. | A.R.S. § 6-1401, et seq. | |
| Initial Application | A.R.S. § 6-1402(C) | 60 | 60 | 120 |
| 16 | Collection Agency | A.R.S. § 32-1001, et seq. | |
| Initial Application | A.R.S. § 32-1021, R20-4-1502 | 60 | 60 | 120 |
| 17 | Sales Finance Co. | A.R.S. § 44-281, et seq. | |
| Initial Application | A.R.S. § 44-282(B) | 60 | 60 | 120 |
| 18 | Certificate of Exemption | A.R.S. § 6-912 | |
| Initial Application | A.R.S. § 6-912(B) | 60 | 60 | 120 |
| 19 | Loan Originators | A.R.S. § 6-991, et seq. | |
| Initial Application | A.R.S. § 6-991.04(A) | 60 | 60 | 120 |
| 20 | Real Estate Appraisal | A.R.S. § 32-3601, et seq. | |
| Initial Application | A.R.S. § 32-3611 | 60 | 60 | 120 |
| 21 | Property Tax Agent | A.R.S § 32-3651, et seq. | |
| Initial Application | A.R.S. § 32-3652 | 60 | 60 | 120 |
| 22 | Appraisal Management Company | A.R.S. § 32-3661, et seq. | |
| Initial Application | A.R.S. § 32-3662 | 60 | 60 | 120 |
Historical Note
Table A adopted effective September 9, 1998 (Supp. 98-3). Amended by final rulemaking at 8 A.A.R. 145, effective December 10, 2001 (Supp. 01-4). Amended by final rulemaking at 18 A.A.R. 2622, effective December 2, 2012 (Supp. 12-4). Amended by final rulemaking at 31 A.A.R. 533 (February 14, 2025), effective April 6, 2025 (Supp. 25-1). Amended by final rulemaking at 32 A.A.R. 123 (January 2, 2026), effective February 9, 2025 (Supp. 25-4).
Historical Note
Adopted effective September 9, 1998 (Supp. 98-3). Amended by final rulemaking at 8 A.A.R. 145, effective December 10, 2001 (Supp. 01-4). Amended by final rulemaking at 31 A.A.R. 533 (February 14, 2025), effective April 6, 2025 (Supp. 25-1).