1. (a) The Differential Response Supervisor or designee will:

   1. (1) Conference with the DRT Specialist within one (1) business day after the DRT specialist’s initial face-to-face contact with the infant and at least one (1) parent/caregiver and discuss development of CFS-101: Plan of Safe Care;
   2. (2) Document all supervisor activities in CHRIS within one (1) business day of completion of each activity;
   3. (3) Regarding families with whom the DRT Specialist cannot make face-to-face contact, assess information and determine whether DRT Specialist has met due diligence no later than the seventh day after assignment; and
   4. (4) Provide consultation to the DRT Specialist as appropriate.

2. (b) The Differential Response Team (DRT) Specialist will:

   1. (1) Prepare for meeting the family by completing the following activities prior to making initial face-to-face contact with the family:

      1. (A) Interview other persons, including the individual or individuals who called the report into the hotline, with information listed on the referral;
      2. (B) Conduct a Division of County Operations records check of members of the household;
      3. (C) Conduct a CHRIS history search prior to contacting the family unless the report is received after hours or during the weekend or a holiday; and
      4. (D) Contact the family by phone within twenty-four (24) hours of assignment, if a phone number is provided in the report or if appropriate considering initiation timeframe requirements to:

3. (i) Explain prenatal substance exposure assessments and plan of safe care; and

   1. (ii) Schedule the initial family visit that will include at least the infant or one (1) parent/caretaker;

   2. (2) Consider the prenatal substance exposure referral initiated when:

      1. (A) The health and safety of the infant has been assessed within seventy-two (72) hours from the time the referral was received from the Child Abuse Hotline, or the DRT Specialist has met with at least one (1) parent/caregiver within seventy-two (72) hours from the time the referral was received at the Child Abuse Hotline (based on the reported needs or safety issues of the family, DRT Supervisor may require that the initial contact with the family occur sooner than seventy-two (72) hours); or

      2. (B)

         1. (i) Neither a health and safety assessment of the infant nor face-to-face contact with at least one (1) parent/caregiver could be made but due diligence has been exercised and documented within seventy-two (72) hours of receipt of the hotline referral.
         2. (ii) Due diligence must include:
4. (a) (a) Making an announced (or unannounced, if needed) visit to the family at least three (3) times at different times of the day or on different days (provided the three (3) visits are within the appropriate initiation timeframes) in an attempt to assess the health and safety of the infant and develop a plan of safe care with the parent/caregiver;

5. (b)

   1. (1) (b)(1) If a contact is not made via the efforts described in subdivision (b)(2)(B)(ii)(a) of this section, completing as many of the following activities necessary to establish face-to-face contact with the infant or at least one (1) parent/caretaker.

   2. (2) (2) Note. Efforts below may be done concurrently with activities described in subdivision (b)(2)(B)(ii)(a) of this section:

      1. (A) (A) Contacting the reporter again if the reporter is known;
      2. (B) (B) Contacting appropriate local Division of County Operations staff and requesting research of their record systems and other files to obtain another address;
      3. (C) (C) Contacting the local post office and utility companies to request a check of their records; and

      4. (D) (D) Conducting Lexis Nexis search to attempt to locate the family;

         1. (c) (c) If after completion of all the due diligence activities listed above, no contact is made with the infant or a parent/caregiver by the sixth business day after assignment, document information on a case contact (DRT Supervisor will assess the information and determine whether due diligence has been met no later than the seventh day after case assignment); and
         2. (d) (d) If DRT Supervisor deems that due diligence has been met, close referral;
   3. (3) Explain to the parent/caregiver prenatal substance exposure referrals including the development of the CFS-101: Plan of Safe Care, and that the Division of Children and Family Services must address any safety factors or needs as appropriate, to include report to the Child Abuse Hotline if child maltreatment is identified or there is reasonable cause to suspect maltreatment;
   4. (4) If the infant and parent/caregiver are not seen together at the initiation, then make face-to-face contact with the individual not seen at initiation within five (5) calendar days of receipt of the referral as well any other adult household members within the same five-calendar-day timeframe;

   5. (5)

      1. (A) Develop CFS-101: Plan of Safe Care with the family within fourteen (14) calendar days of receipt of the referral and ask the family if they are interested in continuing services with the Division of Children and Family Services through a supportive services case.
      2. (B) If the family accepts continued services through a supportive services case, see 9 CAR § 40-301, prevention services, and related procedures using the CFS-101: Plan of Safe Care to inform the development of the case plan of the supportive services case that will be opened.

      3. (C) If the family declines continued services through a supportive services case:

         1. (i) Make any referrals noted on the CFS-101: Plan of Safe Care; and
         2. (ii) Within the close button on the request for the Division of Children and Family Services assessment screen, document completion of the assessment and the plan of safe care;
   6. (6) Request a supervisor conference to review/discuss case information (i.e., allegation, risk/safety concerns, immediate needs, and other case-specific information); and
   7. (7) Document all activities in CHRIS within one (1) business day after they are completed.

Codification Notes: This section as promulgated prior to codification into the Code of Arkansas Rules provided as follows: "01/2020"