1. (a) Both verbal language interpreter services and American Sign Language (ASL) interpreter services are available statewide and require, when possible, a twenty-four-hour notice.
2. (b) Language interpretation may be provided over the phone as well as in person.

3. (c) Spoken interpreter services.

   1. (1) The FSW Investigator will:

      1. (A) If the service is needed during regular work hours:

4. (i) Contact the area financial coordinator to request interpreter services if the service is needed during regular work hours;

   1. (ii) Provide the financial coordinator with:
5. (a) (a) Date, time, and location that the service is needed;

6. (b) (b) The language (including ASL) for which the service is needed;

   1. (c) (c) Whether in person interpretation services or telephonic interpretation services are needed; and

      1. (d) (d) Notification if the appointment must be cancelled;

         1. (iii) If in-person language interpretation is provided:

7. (a)

   1. (1) (a)(1) Sign the service verification form provided by the interpreter after service is rendered.
   2. (2) (2) The signature verifies that the service was provided; and

8. (b) (b) Return the signed verification form to the interpreter; and

   1. (iv) If interpretation services are provided over the phone, there will not be a verification form to sign; and

      1. (B) If the service is needed after hours or on weekends:

         1. (i) Contact the appropriate vendor directly to schedule the appointment;
         2. (ii) Notify the provider if the appointment must be cancelled;
         3. (iii)
9. (a) (a) Sign the service verification form provided by the interpreter after service is rendered.

10. (b) (b) The signature verifies that the service was provided; and

    1. (iv) Return the signed verification form to the interpreter.

    2. (2) The Financial Coordinator will, during regular work hours, contact the vendor and schedule the appointment.

       1. (d) Written translation services.

    3. (1) The Division of Children and Family Services staff member needing the service will:

       1. (A) Attain supervisor approval for the translation request;
       2. (B) If approval is attained, send document needing translation to the division Field Operations designee and Policy Unit designee; and
       3. (C) Advise Field Operations designee and Policy Unit designee of the translated language that is needed.

    4. (2) The division Central Office will:

       1. (A) Forward the document to the provider for an estimate;
       2. (B) Approve or deny the estimate;
       3. (C) If estimate is approved, sign the estimate document and fax back to the vendor; and
       4. (D) Forward the translated document to the division staff member who made the request.

Codification Notes: This section as promulgated prior to codification into the Code of Arkansas Rules provided as follows: "01/2020"