(a)

1. (1) A customer may ask for an administrative review to address any concern regarding his or her case.
2. (2) This informal process is useful in providing an explanation concerning various actions taken in his or her case or its status.

3. (3) Once a request for an administrative review is received, the appropriate office will:

   1. (A) Review the case to determine if the action taken was appropriate; and
   2. (B) Respond to the customer in writing within ten (10) days of receipt of the request.

(b)

1. (1) An administrative review does not take the place of a formal administrative hearing that may be available under certain qualifying circumstances.
2. (2) It is not necessary for a customer to request an administrative review prior to requesting an administrative hearing.

3. (3)

   1. (A) However, if the informal administrative process does not resolve an issue that qualifies for an administrative hearing, the customer’s written request for an administrative review must also be treated as a request for an administrative hearing.
   2. (B) In this instance, the date that the administrative review was first requested in writing will also be used as the date of the administrative hearing request.
4. (4) The customer must provide the information required in Administrative Hearings, 9 CAR pt. 9 and meet all other requirements.