(a)

1. (1) A custodial party or noncustodial parent is entitled to his or her own personal information contained in a case file.
2. (2) Court orders and pay records may be released to either requesting party.
3. (3) Personal information regarding the other party will not be released.

(b)

1. (1) All requests for copies of information must be made in writing.
2. (2) Information may not be released over the phone.
3. (3) If a copy of an entire file is requested, then all information, including pay records and notes, will be released.
4. (4) However, the nonrequesting party’s address, work information, and Social Security number will be redacted.

(c)

1. (1) Release forms and request letters will be maintained in the case file for documentation.
2. (2) Requested information will be mailed within five (5) business days from date of receipt of the written request.
3. (3) No fee for copies will be charged.

(d)

1. (1) Pursuant to Arkansas Code § 9-14-210, the office may release information on the whereabouts of a party if the party requesting the information is the noncustodial parent or the custodial party.

2. (2) The noncustodial parent or custodial party must submit the request by an affidavit that:

   1. (A) Clearly states the reason the information is requested; and
   2. (B) Describes the unsuccessful attempts to acquire the information from other sources.
3. (3) The affidavit requesting release of information may be sent by first-class mail to the office.

(e) Within seven (7) calendar days of receiving the request, the office will notify the party whose whereabouts are subject to disclosure that:

1. (1) A request for location information has been made; and

2. (2) Information will be provided within twenty (20) calendar days of the date of the notice unless the office receives a:

   1. (A) Copy of a court order prohibiting the disclosure or otherwise restricting the requesting party’s rights to contact or visit the nonrequesting party or children; or
   2. (B) Request for an administrative hearing to contest the disclosure.

(f)

1. (1) When an administrative hearing to contest the release of information is requested, the office will not disclose the whereabouts of a party until the administrative hearing is held or completed.
2. (2) If any reasonable evidence of domestic violence or child abuse is presented at the administrative hearing or by affidavit, and the disclosure of the last known address or any identifying information could be harmful to a party or the child, the office will not release the information.