(a) Service by sheriff or process server.

1. (1) If proof of service has not been returned within fourteen (14) calendar days of mailing, the sheriff or process server must be contacted to determine whether service has been obtained and, if not, whether the address provided has been determined to be inaccurate.

2. (2)

   1. (A) If the address is inaccurate, the attorney must immediately refer the case to the caseworker for relocate.
   2. (B) The caseworker shall attempt to relocate the party and provide the attorney with a new address for service of process.
3. (3) If service is still being attempted using the address provided, follow up shall be made again fourteen (14) calendar days afterwards.

(b) Service by restricted delivery mail.

1. (1) If the return receipt is not received within thirty (30) calendar days, it shall be assumed that the:

   1. (A) Service is unsuccessful; and
   2. (B) Request for service must be sent to the sheriff or process server within thirty-five (35) calendar days after the restricted delivery was mailed.
2. (2) If the restricted delivery service is returned unclaimed, but with the appearance that the address is still good, request for service shall be sent to the sheriff or process server within two (2) business days.

3. (3) According to applicable Arkansas Rules of Civil Procedure, if the restricted delivery service is returned marked “Refused” by the post office, it shall be remailed by first-class mail within two (2) business days of the return along with a notice that:

   1. (A) Despite such refusal the case will proceed; and
   2. (B) Judgment by default may be entered against the defendant unless he or she appears at the hearing.
4. (4) If the restricted delivery service is returned with an indication that the address is no longer good, the file shall be referred to the caseworker for relocate immediately.
5. (5) All efforts of service of process must be documented in the case file and Arkansas Child Support Information Systems note screens.