(a)

1. (1) A payment processing case is a case in which payments are received and disbursed through the Arkansas Child Support Clearinghouse and no other services are provided.
2. (2) These may also be referred to as non-IV-D cases because, even though payment processing is a function of the IV-D program, enforcement efforts as allowed by the IV-D program are not authorized.

(c) Services provided in payment processing cases are governed by federal regulation and are limited to the following services:

1. (1) Update the custodial party’s address upon written request;
2. (2) Respond to inquiries regarding lost, stolen, or destroyed checks issued by the clearinghouse;
3. (3) Provide payment histories upon the request of either party;
4. (4) Respond to calls regarding payments received and disbursed;
5. (5) Pursuant to federal rules, the office will provide a new income withholding notice redirecting payments to the clearinghouse based upon a request from an employer and after notice to the noncustodial parent and the custodial party; and
6. (6) Perform routine locate activities of a custodial parent for the purpose of disbursement of a collection.

(d) The following are services that cannot be provided in payment processing cases:

1. (1) Any enforcement action, for example:

   1. (A) Suspension of driver’s license;
   2. (B) Interception of federal or state income tax refunds; or
   3. (C) Passport denial;
2. (2) Process a refund of an overpayment; and
3. (3) Inquiry of a noncustodial parent or an employer why support payments ceased.