(a) If a complaint or grievance cannot be resolved informally the student or school can request the arbitration panel be convened if the grievance is related to:
(1) The failure of the school to perform agreements made with the student; and/or
(2) An admissions representative's misrepresentations in enrolling the student.
(b) The request for arbitration shall be made in writing and filed with the State Board of Private Career Education within one (1) year of completion or withdrawal of the student from the school.
(c) Both parties shall comply with the decision of the arbitration panel.
(d) If multiple requests for hearings against one (1) school are received the board staff shall determine the number to be heard in one (1) day.