(a) The complaint investigation team may use any of a variety of fact-finding activities in the course of a complaint investigation, including, but not limited to:
- (1) Independent on-site data collection, if the SEA determines that an investigation is necessary;
- (2) Off-site data collection;
- (3) Interviews; and/or
- (4) Personal observation.
- (b) The complainant shall be provided an opportunity to submit additional information, either orally or in writing, concerning the allegations in the complaint.
(c) Provide the public agency with the opportunity to respond to the complaint, including, at a minimum:
- (1) At the discretion of the public agency, a proposal to resolve the complaint; and
- (2) An opportunity for a parent who has filed a complaint and the public agency to voluntarily engage in mediation consistent with 34 C.F.R. § 300.506.