27 CAR § 110-301 – Informal complaints

(a) Form and content.
1. (1) Informal complaints may be by letter or other writing.
2. (2) No form of informal complaint is suggested but, in substance, the letter or other writing must contain the essential elements of a formal complaint.
3. (3) It may embrace supporting papers.
4. (4) It need not be verified.
(b) Correspondence handling. If the informal complaint appears to be susceptible of settlement, a copy of a statement of the substance thereof will be transmitted by the State Highway Commission to each person complained of in an endeavor to have it satisfied by correspondence and thus obviate the filing of a formal complaint.
(c) Discontinuance without prejudice. A proceeding thus instituted on the informal docket is without prejudice to plaintiff’s right to file and prosecute a formal complaint, in which event the proceeding on the informal docket will be discontinued.