1. (a)

   1. (1) Area managers are responsible for ensuring that staff are addressing referrals within the time frame designated by policy.
   2. (2) Staff can run regular reports on referrals and applications to determine dates and timelines that may be approaching using AWARE.
   3. (3) Staff should review their referrals and applications at least once a week using any of the available reports.
   4. (4) Each VR counselor is responsible for ensuring that their cases are following all Division of State Services for the Blind policies and procedures.

2. (b)

   1. (1) All authorizations require approval by the VR counselor and area manager before they may be issued and sent to vendors or paid.
   2. (2) If the counselor or area manager is unavailable their supervisor may approve in their place.

3. (c)

   1. (1) Additionally, all cases are subject to random and routine audits by Quality Assurance, area managers, or administration to ensure that division policies and procedures are being followed.
   2. (2) See DSB AWARE Quality Assurance Tool Procedure Guide.
   3. (3) These audits will ensure all required documentation are in the case files, and corrective action will be required when deficiencies are found.
   4. (4) Staff will be responsible for correcting any issues found during these audits.

Codification Notes: “VR” means vocational rehabilitation.