1. (a) Consumers, including potentially eligible students with a disability, will be notified of their rights including the availability of the Client Assistance Program and the manner in which a mediator or impartial hearing officer may be selected throughout the vocational rehabilitation process.

2. (b) The consumer or representative must be notified of their rights in writing at each of the following times:

   1. (1) During their application or intake;
   2. (2) When the individual is assigned to a priority category in order of selection;
   3. (3) When a determination of ineligibility for services is made;
   4. (4) When an individualized plan for employment (IPE) or Pre-ETS Service Agreement is developed or amended; and
   5. (5) When the Division of State Services for the Blind decides to initiate a reduction, suspension, or termination of any services being provided under an IPE or Pre-ETS Service Agreement.

3. (c) Client Assistance Program.

   1. (1) While the applicant or eligible consumer may at any time call the following numbers, it is encouraged that they first pursue the agency’s informal appeal process.

   2. (2) The numbers are:

      1. (A) The division’s toll-free number, 1-800-960-9270; and
      2. (B) Client Assistance Program’s toll-free number, 1-800-482-1174.

Codification Notes: “ETS” means employment transition services.