1. (a) Directory publishing requirements.

   1. (1) Each LEC shall arrange to revise and publish a new telephone directory at least once each year for each directory service area.

   2. (2) Each directory shall include the following information:

      1. (A) Each listed customer’s name, address, and telephone number;
      2. (B)

2. (i) The name of the LEC arranging the publishing of the directory, the exchanges included, and the date issued.

   1. (ii) This information shall be printed on the front cover of each directory;

      1. (C) Instructions and rules governing:

         1. (i) Local and toll service;
         2. (ii) Repair procedures; and
         3. (iii) Methods of payment;

      2. (D)

         1. (i) Telephone numbers for emergency calls, such as police and fire departments.
         2. (ii) This information shall be printed conspicuously on the front cover or first inside page of the directory; and

      3. (E)

         1. (i) Telephone numbers that customers may call during business hours concerning bills or services, or to report emergencies.
         2. (ii)
3. (a) (a) If a business office serves more than one (1) community, toll-free calling to that office shall be provided.
4. (b) (b) Collect calls accepted by the LEC are considered to be toll-free calls.

5. (b) Delivery requirements.

   1. (1) To the customer.

      1. (A) Upon publication, each LEC shall furnish a copy of the revised directory to each customer within the corresponding directory service area at no charge.
      2. (B) The LEC shall provide a directory to each customer for each of his or her telephone numbers.

   2. (2) To the Arkansas Public Service Commission. Upon publication, each LEC shall provide a copy of each revised directory to the Consumer Services Office of the Arkansas Public Service Commission.

      1. (c) Directory listing changes. Each LEC shall notify its customers in writing of telephone directory closing dates and opportunities and procedures for making changes at least sixty (60) days before the closing date.

Codification Notes: This section was promulgated as Rule 9.07 of the Telecommunications Providers Rules prior to codification in the Code of Arkansas Rules.