1. (a) Outages.

   1. (1) LECs shall promptly report outages in an individual city, town, or in the same general area that last more than four (4) hours and affect one hundred (100) or more customers by telephone to the Arkansas Public Service Commission’s Consumer Services Office.
   2. (2) After normal business hours and on weekends and holidays, LECs may report outages by leaving a message on the Arkansas Public Service Commission’s Consumer Services Office recorder.

2. (b) Changes in service.

   1. (1) Each LEC shall notify the Arkansas Public Service Commission’s Consumer Services Office in writing at least thirty (30) days before making any major changes in its method of operation.
   2. (2) For example, the closing of a business office, the moving of a billing department out of state, and a telephone cut-over affecting a majority of the customers in any exchange would be considered major changes for the purposes of this section.
3. (c) Customer complaints. Upon request, each LEC shall make available in writing to the Arkansas Public Service Commission the number of customer complaints as required by 23 CAR § 466-704(c) for the requested time period.

4. (d) Reference information.

   1. (1) Each LEC shall provide the Arkansas Public Service Commission’s Consumer Services Office with current copies of the following information:

      1. (A) Information on LEC service, 23 CAR § 466-201;
      2. (B) Current list of LEC personnel who answer Arkansas Public Service Commission questions about complaints, 23 CAR § 466-207(c);
      3. (C) Service application form, 23 CAR § 466-302;
      4. (D) Bill form, 23 CAR § 466-502;
      5. (E) Shut-off notice form, 23 CAR § 466-605; and
      6. (F) Delayed payment agreement form, 23 CAR § 466-613.
   2. (2) New copies of the information shall be provided to the Arkansas Public Service Commission’s Consumer Services Office whenever the information is revised.

Codification Notes: This section was promulgated as Rule 7.13 of the Telecommunications Providers Rules prior to codification in the Code of Arkansas Rules.