1. (a) Each LEC shall maintain accurate records of trouble reports.
2. (b) The records shall be organized by month for each exchange service area.
3. (c) Each record shall be maintained for at least two (2) years.

4. (d) At a minimum, each record shall include:

   1. (1) Appropriate identification of the:

      1. (A) Person or persons reporting the trouble; and
      2. (B) Specific geographic area;
   2. (2) Time and date of the initial report;
   3. (3) Description of the trouble;
   4. (4) Description of the trouble found by the LEC;
   5. (5) Action taken to clear the trouble; and
   6. (6) Date and time the trouble was cleared.

Codification Notes: This section was promulgated as Rule 7.10 of the Telecommunications Providers Rules prior to codification in the Code of Arkansas Rules.