1. (a) An LEC shall keep an up-to-date record of all customer complaints, showing the:

   1. (1) Name and address of the complainant;
   2. (2) Account number;
   3. (3) Date and character of the complaint;
   4. (4) Action taken to resolve the complaint; and
   5. (5) Date of resolution.

2. (b) LECs shall keep the record in a way that allows reporting by:

   1. (1) Name;
   2. (2) Account number;
   3. (3) Telephone number; or
   4. (4) Category.
3. (c) Each LEC shall establish categories for all complaints which allow LECs to record complaints by specific type.
4. (d) The LEC shall keep complaint records at least three (3) years.

Codification Notes: This section was promulgated as Rule 7.04 of the Telecommunications Providers Rules prior to codification in the Code of Arkansas Rules.