1. (a) Requirements.

   1. (1) When a social service agency agrees orally or in writing to pay at least one-fourth (1/4) of an overdue bill, the LEC shall continue service or restore service suspended for nonpayment if the customer qualifies for and agrees to pay any remaining overdue amounts and any additional deposit under a delayed payment agreement.
   2. (2) The agency payment shall be considered the down payment for the delayed payment agreement.
   3. (3) The LEC may verify any notice received from any agency.
2. (b) Confirmation. The LEC may require the agency to give written confirmation of a verbal agreement within ten (10) days of the date of the verbal agreement.
3. (c) Service suspension. If an account remains unpaid forty (40) days after an agency notifies an LEC, as set out in 23 CAR § 466-615(a), that it will be making a payment, the LEC may suspend service after giving the customer an additional five (5) days’ written notice.

Codification Notes: This section was promulgated as Rule 6.14 of the Telecommunications Providers Rules prior to codification in the Code of Arkansas Rules.