Each bill shall contain the following information:

1. (1) Name and telephone number or identifying number under which service is billed;
2. (2) The beginning and ending dates of the billing period;
3. (3) The net amount of all payments and other credits made to the account during the billing period;
4. (4) Any previous balance due;
5. (5) The amount of any late payment charge and an explanation of when it will apply;
6. (6) The date the bill was mailed;
7. (7) The date the bill is due;

8. (8) A list of all charges or credits, including:

   1. (A) Deposit installments;
   2. (B) Deposit refunds;
   3. (C) Automatic adjustments;
   4. (D) Customer or minimum charges;
   5. (E) Taxes, listed by kind;
   6. (F) Charges for other utility service;
   7. (G) Charges for nonutility merchandise, service, or equipment;
   8. (H) Basic service;
   9. (I) Federal end user common line charge;
   10. (J) Equipment; and
   11. (K) Custom calling services;
9. (9) If an LEC uses industry-specific abbreviations for terms that explain the billing, it shall identify them on the bill; and

10. (10)

    1. (A) A statement that the customer may contact the LEC:

       1. (i) About any problem with billing or service; or
       2. (ii) For a delayed payment agreement.
    2. (B) The statement shall include an address and a telephone number where customers can call the LEC without charge.

Codification Notes: This section was promulgated as Rule 5.01 of the Telecommunications Providers Rules prior to codification in the Code of Arkansas Rules.