1. (a) When an LEC refuses to serve an applicant for not paying a previous bill and the applicant disputes the amount due, the applicant may complain to the Arkansas Public Service Commission.

2. (b)

   1. (1) An LEC may require a deposit of the disputed amount before serving the applicant.
   2. (2) However, an LEC may waive this deposit.
3. (c) Once a deposit of the disputed amount is either posted or waived, the LEC shall serve the applicant pending final disposition of the dispute.
4. (d) When the complaint is resolved, the LEC shall promptly refund any part of the deposit found to be due the applicant with interest from the date of the deposit.

Codification Notes: This section was promulgated as Rule 3.05 of the Telecommunications Providers Rules prior to codification in the Code of Arkansas Rules.