1. (a) Printing requirements.

   1. (1) Each LEC shall provide the information required in subsection (b) of this section:

      1. (A) In the form of one (1) or more brochures; or
      2. (B) By including the information in the front of a telephone directory distributed to all customers.

   2. (2)

      1. (A) The information required in subsection (b) of this section shall be in plain language and printed in a format that is easy to read and understand.
      2. (B) The information shall also state in bold print that the Arkansas Public Service Commission requires LECs to provide this information.

2. (b) Information requirements. Each LEC provider shall provide the following information based on the class of service:

   1. (1) A list and description of:

      1. (A) All rates for basic local exchange access service; and
      2. (B) Any discounts that would apply to that service;
   2. (2) All billing plans and options available to the customer;
   3. (3) A summary of rules and procedures for the payment, refund, and guarantee of deposits;
   4. (4) A summary of billing rules and procedures;
   5. (5) An itemized bill description, if not shown on the bill;
   6. (6) Procedures for verifying the accuracy of a bill;
   7. (7) A description of any automatic adjustment charge;
   8. (8) A summary of the rules and procedures for paying bills to include payments made to authorized payment agents;
   9. (9) A summary of the delayed payment agreement rules and procedures information on delayed payment agreements shall say that a customer who is having difficulty paying an LEC bill may, if qualified, make payments in installments;
   10. (10) A summary of the rules and procedures for suspension, reconnection, and termination of service;
   11. (11) The options available to customers to avoid shut off of service when a customer is away for an extended period;
   12. (12) A summary of the rules and procedures for giving someone else notice before shutting off a customer’s service (third-party notification procedures);

   13. (13) A summary of the rules and procedures for helping households avoid shut off when there is:

       1. (A) A serious medical condition;
       2. (B) An elderly customer; or
       3. (C) A customer who is an individual with disabilities;
   14. (14) The local and/or toll-free telephone numbers and a statement that the customer may contact the LEC for a list of authorized payment agents in the customer’s area;
   15. (15) Procedures for making a complaint to the LEC and the Arkansas Public Service Commission;
   16. (16) Toll-free and local telephone numbers of the Arkansas Public Service Commission and the mailing and street address of the Arkansas Public Service Commission; and
   17. (17) A statement that this part is available through each LEC’s business office.

3. (c) Distribution requirements.

   1. (1) To applicants. Each LEC shall give all information required by this section to each applicant.

   2. (2) On request.

      1. (A) Each LEC shall provide the information required under this section to anyone upon request.
      2. (B) LECs that include this information in the front of the telephone directory:

4. (i) May refer members of the public to their directory; and

   1. (ii) Are not required to provide a copy of this information.

   2. (3) To Arkansas Public Service Commission. A current copy of all information required by this section and any revisions to that information shall be provided to the Arkansas Public Service Commission’s Consumer Services Office.

      1. (d) Tariffs. Each LEC shall keep on file and, upon request, provide access to its current effective tariffs.

Codification Notes: This section was promulgated as Rule 2.01 of the Telecommunications Providers Rules prior to codification in the Code of Arkansas Rules.