1. (a) The answer time for calls directed to a repair service number should be twenty (20) seconds or less.
2. (b) For purposes of evaluating the quality of service, the average answer time for one hundred percent (100%) of the calls shall be twenty (20) seconds or less.

Codification Notes: This section was promulgated as Rule 11.02 of the Telecommunications Providers Rules prior to codification in the Code of Arkansas Rules.