1. (a) Restoration requirements.

   1. (1) General requirements.

      1. (A) If a customer experiences a service outage that does not result in an emergency, the LEC shall make every reasonable effort to restore service not later than twenty-four (24) hours after an outage is reported.
      2. (B) If service cannot be restored within twenty-four (24) hours, the LEC shall make reasonable efforts to:

2. (i) Notify the affected customers; and

   1. (ii) Give a time when service should be restored.

   2. (2) Emergency requirements. When the LEC becomes aware of an outage that results in an emergency, the LEC shall:

      1. (A) Begin immediate restoration of service; and
      2. (B) Continue restoration until service is restored.

3. (b) Evaluation standards.

   1. (1) Ninety-five percent (95%) of all service outages shall be restored within twenty-four (24) hours after being reported, excluding Sundays and New Year’s Day, Independence Day, Thanksgiving Day, and Christmas Day when those holidays are not on Monday or Saturday.
   2. (2) One hundred percent (100%) of all service outages shall be restored within five (5) days after being reported except as described in subdivision (b)(3) of this section.
   3. (3) Outages that are not logically chargeable to the operation of the LEC, such as the results of major storms and other major events beyond the control of the LEC, may be excluded from the evaluation calculations.
   4. (4) Outages shall be evaluated separately for each exchange.
   5. (5) Evaluation calculations shall be based upon outages occurring during a one-month period.

Codification Notes: This section was promulgated as Rule 10.01 of the Telecommunications Providers Rules prior to codification in the Code of Arkansas Rules.