1. (a) Notice.

   1. (1) A customer who wants to stop service must tell the utility at least five (5) days before the requested disconnection date.

   2. (2) The minimum five-day notice period begins:

      1. (A) On the day the customer telephones the utility;
      2. (B) When the customer personally informs the local business office; or
      3. (C) Three (3) days after the customer has mailed the notice to the utility.
2. (b) Liability. The customer does not have to pay for service after the disconnection date requested by the customer, so long as proper notice was given according to subsection (a) of this section.
3. (c) Confirmation. A utility must confirm the disconnection date if the customer asks.

Codification Notes: This section was promulgated as Rule 6.20 of the General Service Rules prior to codification in the Code of Arkansas Rules.