(a) Requirements.
- (1) When a social service agency agrees orally or in writing to pay at least one-quarter (1/4) of an overdue bill, the utility shall continue service, or restore service suspended for nonpayment, if the customer qualifies for and agrees to pay any remaining overdue amounts and any additional deposit under a delayed payment agreement.
- (2) The agency payment shall be considered the down payment for the delayed payment agreement.
- (3) The utility may verify any notice received from any agency.
- (b) Confirmation. The utility may require the agency to give written confirmation of an oral agreement within ten (10) days of the date of oral agreement.
- (c) Service suspension. If an account remains unpaid forty (40) days after an agency notifies a utility, as set out in subdivision (a) of this section, that they will be making a payment, the utility may suspend service after giving the customer an additional five (5) calendar days’ written notice.
Codification Notes: This section was promulgated as Rule 6.16 of the General Service Rules prior to codification in the Code of Arkansas Rules.