1. (a) When a utility refuses to serve an applicant for not paying a previous bill and the applicant disputes the amount due, the applicant may complain to the Arkansas Public Service Commission.

2. (b)

   1. (1) A utility may require a deposit of the disputed amount before serving the applicant.
   2. (2) However, a utility may waive this deposit.
3. (c) Once a deposit of the disputed amount is either posted or waived, the utility shall serve the applicant, pending final disposition of the dispute.
4. (d) When the complaint is resolved, the utility shall promptly refund any part of the deposit found to be due the applicant with interest from the date of the deposit.

Codification Notes: This section was promulgated as Rule 3.05 of the General Service Rules prior to codification in the Code of Arkansas Rules.