- (a) Application methods. New service, additional service, transfer of service, or a change in service may be requested in writing, or, at the discretion of the utility, orally by telephone.
(b) Record of application.
- (1) Each utility must keep a record of each written or verbal application for utility service as required by 23 CAR § 455-701.
(2) Exception.
- (A) Gas and water utilities (which do not have an allocated territory) are not required to consider "requests for service when it is not feasible to provide the facilities" as applications for service.
- (B) These requests for service shall be maintained in a file for two (2) years but are not covered by other requirements of this section.
(c) Precedence of service.
- (1) Utilities shall not unreasonably discriminate in processing applications for service.
- (2) Priority shall be given to applications involving medical emergency and public health and safety.
- (d) Connection deadlines. Utilities shall connect service within the time frames required by the applicable Arkansas Public Service Commission Special Rules.
(e) Information provided at time of application.
(1) Explanations and assistance.
- (A) A utility shall offer to inform applicants about all rates, payment plans, and equipment options available for the applicant’s class of service.
- (B) A utility shall explain:
(i) How often a customer’s bill is mailed; and
(ii) When the bill is considered past due.
- (C) If a utility requires a cooperative membership fee, a security deposit, or a guaranty for the applicant to receive service, the utility shall explain requirements and payment options.
- (2) Expected service date. When an applicant requests utility service, a utility shall provide an expected service date according to the service connection procedures in the applicable Arkansas Public Service Commission Special Rules.
Codification Notes: This section was promulgated as Rule 3.01 of the General Service Rules prior to codification in the Code of Arkansas Rules.