Customers or former customers shall be able to obtain the following information through their local utilities’ business offices upon request:

1. (1)

   1. (A) A statement of the customer’s account record as recorded under 23 CAR § 455-702.
   2. (B) The customer shall be informed at the time of the request of any Arkansas Public Service Commission-approved charge for the statement;

2. (2)

   1. (A) For electric and gas utilities, a clear and concise statement of actual energy consumption by the customer for each billing period during the prior thirteen (13) months.
   2. (B) Where applicable, actual consumption shall be characterized as on-peak and off-peak consumption.
   3. (C) Load data or information kept or recorded by the utility shall be provided to the customer upon request.
   4. (D) The customer shall be informed at the time of the request of any Arkansas Public Service Commission-approved charge for the statement or the load data; and

3. (3) Such information and assistance as is reasonable in order that the customer may secure:

   1. (A) Safe and efficient service; and
   2. (B) Appliances properly adjusted to the service furnished.

Codification Notes: This section was promulgated as Rule 2.04 of the General Service Rules prior to codification in the Code of Arkansas Rules.