1. (a) Each utility shall list, in the directory of each telecommunications provider which provides basic local service in any area it serves, the telephone numbers that customers may call toll-free to report problems or ask about bills or services.
2. (b) A collect call from a customer accepted by the utility is considered to be a toll-free call.

Codification Notes: This section was promulgated as Rule 2.02 of the General Service Rules prior to codification in the Code of Arkansas Rules.